Tāmaki Whānau: Community-Led Covid-19 Response Collective

We have come together to work out how we can help our community of Tāmaki through Level Alert 4. We know it’s hard for our community, and want to help as much as we can.

Screen Shot 2020-03-30 at 11.36.37 PM.png

We’ll update this as often as we can, and share other information about other ways to connect for support. The most up to date information will be on the Facebook page.


Tāmaki families who need support can contact local social service providers on 0800 TAAMAKI (0800 822 62 54).

The phones will be answered (Mon – Friday 8am-8pm and Sat and Sun 10am-2pm).

These local service providers can help people to access government support as well as organise kai for those people and families in need. Please give them a call if you or someone you know needs support (especially those who may not have anyone living with them or looking after them).

They have a great team of Tāmaki locals who are here to help.



Please note that many of these have changed the way they normally work.

Auckland Emergency Management (Auckland Council)

Starting from Wednesday 1 April, Aucklanders who are unable to afford groceries or are in self-isolation with no access to other support networks can call Auckland Emergency Management on 0800 22 22 96 between 7am and 7pm, seven days a week.

Anyone who meets the government’s eligibility criteria will be couriered a welfare parcel containing items such as dry goods including pasta and rice, tinned vegetables and meats and basic toiletries. For more information, click here.

Auckland City Mission (City)

Call them on 09 303 9266 for a phone interview. Clients will be given a time to collect from ACM distribution centre at 15 Auburn Street, (off Boston Road) in Grafton. You must take your ID with you.

Salvation Army (Mt Wellington)

Not accepting walk ins. Client needs to contact the Mt Wellington Salvation Army Community Ministry 09 379 7615. It’s best to call at 9.30am to get in. You will be interviewed over the phone, And then you will need to pick up the food parcel from Salvation Army at Alright Place in Mt Wellington. They will be given a time to collect.

Presbyterian Support Northern (City)

09 309 2054 – pick up from 8 Madeira Lane, Grafton. A completed form has to be emailed in by 10am, strictly no walk-ins. Collections are strictly between 11am-12pm Mon-Fri. Only one person being let in at a time when collecting parcels.

MUMA – Manukau Urban Maori Authority (Manukau)

Mon-Fri, open 10am-2pm – 09 2777 866. Client has to go down to Marae at 31 Calthorp Close, Favona with ID or staff with details of clients. Wait in car and staff will get to each person one at a time, asking relevant questions as needed.

Papakura Marae Foodbank (South Auckland)

Open Mon-Fri 10am – 2.30pm. Clients have to phone 09 297 2036 to request a food parcel, someone will ring them back to do a phone interview, then food will be delivered – only to Papakura and Manurewa areas currently, although this might change to designated pickup times. So worth calling them next week in case this changes.

Orakei Foodbank (Orakei)

(09) 521 5712 – leave message on voicemail with details of how many in family etc. Parcels are only delivered on Tuesdays and Fridays to Orakei, Kohi and Mission Bay. Unsure if still open.

St Marks Church (Pakuranga)

St Marks do a foodbank with St Vincent De Paul. They are still open but focusing on those in Pakuranga – clients can contact them directly via their contact page on their website or emailing stmarks@xtra.co.nz .

Hills Church (Hillsborough)

Can be emailed at office@hillschurch.nz and client can provide details on their needs. They will do their best to provide a food parcel, although supplies are getting low. They have offered to go shopping for those that cannot leave home due to self-isolation.

Foodbanks that are closed:

  • Howick Baptist Church Foodbank
  • Eden Community Church Foodbank

Essential Services (Tāmaki Specific)

Here is the link to the full list that the government has approved. Last we looked, below are Tāmaki specific organisations.

Provider Name Current Services Phone Website
Anglican Trust for Women and Children Social work support for current clients (09) 276 3729 https://atwc.org.nz/
ASPARGOVE Access to rescued food through Kiwiharvest full capacity https://www.aspargove.com/
Faith Family Baptist Church Access to rescued food through Kiwiharvest (022) 397 9617 https://www.facebook.com/faithfamilyconnect/
Glen Innes Family Centre Charitable Trust Wrap around holistic social work support (09) 570 6250 https://www.gifc.co.nz/
Literacy Aotearoa Charitable Trust Education for literacy support (09) 302 0817 https://www.literacy.org.nz/
Man Alive Charitable Trust Online and Phone Support (09) 835 0509 https://www.manalive.nz/
Ruapotaka Marae Society Incorporated Wrap around holistic support (09) 570 5340 https://www.facebook.com/Ruapotakamarae/
Tamaki Community Development Trust Wrap around holistic social work support (09) 570 4314 https://www.tcdt.net.nz/
Turuki Health Care Health, mental and social work support (09) 275 5788 https://turukihealthcare.org.nz/

Non-Essential Services (Tāmaki Specific)

Below are Tāmaki organisations that are still available in different capacities throughout the lockdown / rāhui period.



Emergency Contact Numbers

If your situation is an emergency – please call one of the emergency contact numbers below:

Family Violence

  • Womens Refuge – 0800 REFUGE
  • Shine – 0508 744 633
  • Hey Bro Helpline (for men who feel they’re going to harm a loved one or whanau member) – 0800 HEY BRO (0800 439 276)

Care and Protection

  • Oranga Tamariki – 0508 FAMILY

Alcohol and Other Drugs

  • Alcohol and Drug Helpline – 0800 787 797
  • CADS – 09 845 1818
  • Narcotics Anonymous – 0800 628 632
  • Alcoholics Anonymous – 0800 229 6757

Mental Health

  • Lifeline – 0800 543 354 or free text 4357
  • Youthline – 0800 376 633
  • Outline (LGBT) – 0800 688 5463
  • Samaritans – 0800 726 666
  • Depression Helpline – 0800 111 757
  • Suicide Prevention Helpline – 0508 828 8865
  • FairWay Mediation Services – 0800 77 44 20

Work and Income services centres are closed, however you can apply for assistance via MyMSD (online) or phone the contact centre – 0800 559 009

There are LOTS of other helplines to help with anything that’s going on, check out the Mental Health Foundation helplines page.

Whānau Experiencing Homelessness

Auckland Council have written this article about support that is available for our homeless whānau during this time:

Screen Shot 2020-03-31 at 10.48.58 AM

Translation Resources

Red Cross has created some translations of the Ministry of Health resources if you are working with whānau that would find it easier to read in their own language. Click here to go to their page and scroll down.

Screen Shot 2020-03-31 at 10.51.23 AM.png

Refugee health and wellbeing have also been amazing and have created these different language resources.

Screen Shot 2020-04-03 at 8.36.13 AM.png